What are conciliators and what do they do?
Conciliators are individuals with expertise in alternative dispute resolution (ADR). They must register in the Register of Conciliators established under the Regulation for the Organization and Operation of the Alternative Dispute Resolution Entity in the Non-Banking Financial Sector (SAL-FIN) — www.salfin.ro. Registration includes specifying the scientific titles held by each conciliator, their professional activities, experience, and areas of competence for resolving disputes.
SAL-Fin conciliators are appointed by consumers, who can access the Register of Conciliators published on the official website. In the solution-imposing procedure, the parties agree on the conciliator or the conciliation committee, which consists of one conciliator appointed by the consumer, one appointed by the merchant, and one designated by the Coordination College through a public algorithm. It is important to note that neither a consumer nor a merchant can directly approach a conciliator for dispute resolution. Communications are handled by SAL-Fin, and once the conciliator receives the consumer's request file, all communications and discussions related to the conciliation are made to all parties involved, including the SAL-Fin representative from the Technical Secretariat.
A New Series of Conciliators!
The Institute of Financial Studies (ISF) offers a professional training course for future conciliators—individuals who wish to acquire the knowledge and skills necessary for alternative dispute resolution procedures or judicial dispute resolution in consumer matters. Participants will gain a solid understanding of both general and specific legislation in the financial sector and consumer protection laws, ensuring they are independent and impartial.
Upon completing the training program, graduates can become conciliators and register in the Register of Conciliators of SAL-FIN.
More details here aici
Who Can Be a Conciliator?
A person can be a conciliator and registered in the Register of Conciliators of SAL-FIN if they meet the following conditions:
a) They have full legal capacity.
b) They have completed higher education with a bachelor's degree.
c) They possess a good reputation.
d) They have professional training and experience in alternative dispute resolution.
e) They have relevant professional experience in the field where the ASF (Financial Supervisory Authority) has competencies for at least 4 years, or have engaged in specific activities within the ASF.
f) They do not have any entries in their fiscal or criminal records.
g) They have not been definitively convicted for crimes against property, corruption, embezzlement, forgery, tax evasion, or offenses as outlined in Law No. 656/2002 on preventing and combating money laundering and the financing of terrorism, or for any other crimes carrying a prison sentence of 3 years or more.
h) They have not been sanctioned by the ASF in the last 3 years according to applicable legislation.
i) They have completed the registration application formulated by the Coordination College.
j) They have been declared eligible by the Coordination College.